Reference

Your Privacy Comes First at 396win

We collect and store only the information you need to play, deposit and withdraw safely.

Account data encryptedDANA, OVO, GoPay, QRIS securedClear retention rulesYour rights outlined

The Information We Keep and Why

396win Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you sign up at 396win, we record your name, email, phone number and date of birth to verify your identity. Your deposit and withdrawal history is stored to process payments via DANA, OVO, GoPay and QRIS and to prevent fraud. We log your IP address,

1
device type and browser information so we can spot unusual login attempts and keep your account secure. Game activity and betting history are saved to calculate your balance and confirm payouts. Where local law permits, we may retain this data for up to seven years after
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your account closes, unless you request deletion sooner. We do not sell your information to third parties. Payment processors and customer support staff can access your details only when needed to help you.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US EASILY

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat window in the bottom-right of the lobby and ask about your data. Our team responds during Indonesia business hours, Monday to Sunday, 10:00 to 22:00 Jakarta time.

Email Support

Send a request to our privacy inbox and we'll reply within 48 hours with details of how we store your information or instructions to delete or download it.

Account Settings

Log in, tap your profile icon and select 'Privacy & Data' to see what we hold, request a copy of your records, or ask us to remove your personal information.

HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Encryption

All your deposits via DANA, OVO, GoPay and QRIS are sent through encrypted connections. Your password is never stored in plain text, and we verify every withdrawal request before it leaves our system.

Cookies and Tracking

We use cookies to keep you logged in and to remember your language and payment method. You can turn off non-essential cookies in your browser settings without losing core account access.

Account Recovery

If you forget your password, we'll send a reset link to your registered email. Two-step verification is optional but recommended—enable it in your settings to add a second security layer.

Data Retention

We keep your account details for as long as you play with us. After you close your account, we hold your transaction history for compliance; deleted data cannot be recovered.

Third-Party Access

Your payment processor sees only what's needed to process your DANA, OVO, GoPay or QRIS transfer. We never share your full details with advertisers, game studios or other services without your consent.

Your Rights

You can request access to all data we hold about you, ask us to correct errors, or ask us to delete your information where local law permits. Contact our support team to start the process.

Frequently Asked Questions About Your Data

Yes. Log in, go to your profile and select 'Privacy & Data' to download a full report of your account details, payment history and login records. You'll receive the file via email within 24 hours of your request.

We retain your account data, bet history and transaction records for seven years to comply with local financial regulations. Personal details like your email and phone are deleted 30 days after account closure, unless you ask sooner or we're required to keep them by law.

Your payment details never leave our encrypted servers. We do not store your full card or wallet numbers—only transaction records. Payment processors handle the actual transfer and are bound by their own security standards.

You can ask us to remove certain details like your phone number or address. However, we must keep your name, email and ID verification records to operate your account and comply with local anti-fraud rules.

Only you, our support team (when you contact us for help) and our fraud prevention team (if we spot suspicious activity) can view your details. We never share your information with other players, game studios or external companies.

Yes, we use cookies to keep you logged in and remember your settings. You can disable non-essential cookies in your browser settings without losing account access. Some features like live chat may work better with cookies enabled.

Contact our support team via live chat or email with the details. We'll investigate within 48 hours and correct any mistakes in your balance, withdrawal history or personal information at no cost to you.

Your Privacy Comes First at 396win

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Security, Cookies and Account Control

Encryption

Cookies and Tracking

Account Recovery

Data Retention

Third-Party Access

Your Rights

Frequently Asked Questions About Your Data

01 Can I see what information 396win stores about me?

02 How long do you keep my information after I close my account?

03 Is my DANA, OVO, GoPay or QRIS information safe with 396win?

04 Can I delete my personal data before closing my account?

05 Who can see my account information and game history?

06 Do you use cookies, and can I turn them off?

07 What happens if I find an error in my account or payment records?

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