Reference

Terms & Conditions That Protect Your Play

Our Terms & Conditions lay out exactly how your account works, how deposits and withdrawals move through DANA, OVO, GoPay and QRIS, and what you can expect when…

Account verification stepsReal payout withdrawal pathsPayment method coverage

Explore the Lobby Read FAQ

What Our Terms Cover and Where They Apply

396win Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with 396win, you accept these Terms & Conditions, which govern your access to the lobby, game play, deposit and withdrawal procedures, and dispute handling. Our Terms apply in accordance with where local law permits your participation in the platform. We retain

1
the right to update Terms on reasonable notice; material changes are flagged in your account dashboard. Deposits via DANA, OVO, GoPay and QRIS are protected by our payment partner verification rules. Your account is personal and non-transferable. Withdrawal requests are processed within the timeframe stated in
2
your account settings, subject to verification checks. Disputes are handled through our support team; escalation channels are open 24 hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us to Clarify Terms or Report an Issue

Questions about your account, withdrawals, or how our Terms apply to your play? Our support team is here to walk you through it. We respond on the channels you use most and keep your account secure while we help.

Team online

Live Chat

Open your account menu, tap Support, and start a chat. Our team responds in seconds during lobby hours. We handle account questions, withdrawal status and Terms clarification on the same thread.

Email Support

Send detailed questions to our support inbox. Include your account reference and payment method. We reply within 24 hours with a clear answer and next steps if action is needed.

Account Dashboard Help

Your dashboard lists support resources, FAQs tied to your account type, and a dispute form if you need to escalate. All tools are within the Settings panel after login.

SECURITY & DATA HANDLING

How We Protect Your Account and Information

Your account data, payment history and withdrawal records are stored on encrypted servers and never shared with third parties outside payment verification. We use two-factor authentication to keep your login secure.

Data Encryption

Deposits and withdrawals flow through DANA, OVO, GoPay and QRIS via SSL encryption. Your payment information is verified by our partner systems, never stored in plain text on our servers.

Session & Cookie Policy

We use session cookies to remember your login and game settings. Cookies expire 30 minutes after you close the browser. You can clear them anytime; your account remains active and linked to your phone number.

Account Verification

Your phone number and payment method are verified at signup. Withdrawals require a secondary verification step tied to your registered payment method to prevent unauthorized transfers.

Data Retention

Account records are kept for seven years after closure to meet regional audit rules. Withdrawal receipts remain accessible in your archive for five years. You can request deletion where local law permits.

Dispute & Change Requests

Dispute a withdrawal or want to update your payment method? Contact Support with your account reference and the specific transaction date. We investigate and respond within two business days.

Account Closure & Opt-Out

To close your account, go to Settings > Account Closure and confirm. Your balance is returned to your registered payment method within three business days. Reactivation can be requested within 12 months.

Frequently Asked Questions About Terms & Conditions

Our Terms answer common questions about account rules, payment methods, withdrawals and what happens if something goes wrong. Here are the answers to what we hear most.

You agree that your account is personal, non-transferable and for your use only. You confirm you meet local eligibility where it applies. You accept our Terms on deposits via DANA, OVO, GoPay and QRIS, game play rules, and withdrawal procedures. Breach of Terms may result in account suspension.

Yes. Go to your Wallet, select Edit Payment Method, and link a different DANA, OVO, GoPay or QRIS account. Your next withdrawal will route to the new method. Changes take effect immediately; existing balance stays in your account.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive in your registered account within one business day after you request them. Verification checks may add 24 hours if our system flags unusual activity. Real-time status is shown in your Withdrawal History.

Contact Support with the transaction date and details. We investigate disputes within two business days and respond with findings. If the withdrawal was unauthorized, we'll reverse it. If you initiated it, we'll show you the transaction confirmation from your payment partner.

No. Changes to core Terms are flagged in your account dashboard 14 days before they take effect. You'll see a notification banner when you log in. Minor clarifications are updated without notice. You can contact Support anytime to ask about changes.

Go to Settings > Account Closure, confirm your choice, and your account enters a seven-day review period. After that, your balance is returned to your registered DANA, OVO, GoPay or QRIS account within three business days. Reactivation is available for 12 months after closure.

No. Your account details, payment history and game records stay on 396win servers. Data is shared only with payment partners (DANA, OVO, GoPay, QRIS) to verify and process withdrawals. We never sell your information to third parties.

Terms & Conditions That Protect Your Play

Contact Us to Clarify Terms or Report an Issue

Live Chat

Email Support

Account Dashboard Help

How We Protect Your Account and Information

Data Encryption

Session & Cookie Policy

Account Verification

Data Retention

Dispute & Change Requests

Account Closure & Opt-Out

Frequently Asked Questions About Terms & Conditions

01 What do I agree to when I open a 396win account?

02 Can I change my payment method after I deposit?

03 How long does a withdrawal take?

04 What happens if I dispute a charge or withdrawal?

05 Can 396win update Terms & Conditions without telling me?

06 What if I want to close my account and get my balance back?

07 Is my data shared with other websites or companies?

Related Pages